Will I receive this exact car?
Yes. You receive the exact model you book, not a similar car. We offer another car of the same class or better only if your car cannot be supplied before the hire starts because of an accident, a breakdown, or because the car is unsafe to drive. The replacement is on the same terms and at no extra cost.
How long does it take to collect the car?
About 5 minutes. We bring the car to you at the airport, at your hotel, or at another address. You do not wait in a queue at a hire desk. You do not take a shuttle to an office.
How do I return the car?
You leave the car at the place agreed in your booking. Our staff do not meet you for an inspection. Please return the car with the same fuel level and with the keys, as explained when you collect it.
Do I need a credit card to book?
No. About 90% of our cars do not require a credit card. You can pay by debit card. If the hire has a deposit, you can pay it by debit card, in cash, or in cryptocurrency. The payment methods for your car are shown before you pay.
How do I pay the deposit?
If you choose Full Protection, you pay no deposit. With standard cover, you pay a refundable deposit. The deposit is lower than the deposit charged by most other hire companies. The amount is shown before you pay. You can pay it by debit card, credit card, in cash, or in cryptocurrency.
What documents do I need?
You do not need a passport or a driving licence to make a booking. When you collect the car, please bring a valid passport or identity document, your physical driving licence, and your voucher. You can show the voucher on your phone.
Can I hire the car if I am under the minimum age?
Unfortunately, no. Each car has its own minimum age, and it is shown before you book. If you are younger than that age, please choose another car in the catalog.
What is Young Driver?
Young Driver cover is available for selected cars and locations. It applies from the minimum age shown for the car you select and for 2–3 years above that age, depending on the hire conditions for that car. When your age is in this range, the cover is added automatically after you enter your date of birth. The price is shown before you pay. If Young Driver cover is not available, the minimum age shown for the car you select applies.
Can I collect or return the car at night?
Yes. We deliver cars at night, including for late flights. Between 22:00 and 08:00 a night fee may apply. The amount is shown before you pay. Please send us your flight number. We track the flight.
What payment methods do you accept?
We accept debit cards and credit cards. About 90% of our cars do not require a credit card. If the hire has a deposit, you can also pay the deposit in cash or in cryptocurrency. The payment methods for your car are shown before you pay.
When do you return the deposit?
If you pay the deposit by card, your bank releases it within 3 to 20 working days. The time depends on the bank and on the country that issued the card. If you pay the deposit in cash or in cryptocurrency, we return it after you return the car.
Can I collect the car in one place and return it in another?
Yes. Choose the two locations when you book. If there is a one-way fee, it is included in the price shown before you pay. You can also ask us to deliver the car to an address and collect it from there at the end.
Do you deliver the car to a hotel or apartment?
Yes. We deliver the car to a hotel, an apartment, a villa, or another address. We collect the car from that address at the end of the hire. Collection takes about 5 minutes. For some addresses a delivery fee applies. The fee is shown before you pay.
Can I add a second driver?
Yes. A second driver is free with most cars. Add the second driver when you book. There is no extra charge and nothing to arrange when you collect the car.
Are child seats included?
Yes. Child seats are free with most cars. The seat is in the car when you collect it. Add the child seat when you book, and we fit it for you.
How much fuel should the car have when I return it?
Please return the car with the same amount of fuel it had when you collected it. If the fuel level is lower, you pay the difference at the rate shown in your hire agreement. If the fuel level is higher, we do not refund the difference.
Is there a mileage limit?
Most cars include unlimited mileage. If a car has a mileage limit, the limit is shown on the car page before you pay.
Do you accept UK, EU, US and Canadian driving licences?
Yes. Please bring the physical driving licence when you collect the car. You do not need to upload the licence to make a booking.
Can I take the car to another Canary Island?
Yes. You can take the car by ferry to another Canary Island. Please tell us before the hire, so we can arrange it.
Are you open 24 hours a day?
Our customer support is available 24 hours a day, 7 days a week. Car collection at the airport is also available 24 hours a day. The Costa Adeje office, at Av. de España 9, is open daily from 09:00 to 19:30. For a night arrival, choose airport collection or delivery and send us your flight number.
What should I do if something happens to the car during the hire?
Contact us immediately by phone, by WhatsApp, or at info@carzrent.com. The phone number is on your voucher. Our support team is available 24 hours a day. We will explain what to do next.
Why is your price higher than the cheapest price I found?
Our price includes the service, not only the car. We deliver the car to you. You do not wait in a queue, and you do not take a shuttle to an office. Collection takes about 5 minutes. You return the car without an inspection by our staff. Before you pay, you see the car model, the deposit, the insurance and any extras.
Do you provide information about driving in Tenerife?
Yes. When you collect the car, you receive a local driving guide. It explains where to park, where the speed cameras are, and the driving rules on the island.
